Refund policy

Return & Refund Policy

Thank you for shopping at SmartVoro (smartvoro.com). SmartVoro is a legally registered Trade Name / DBA (Doing Business As) operating under our parent corporate entity, RAY TRADING LLC. We specialize in premium fitness and recovery devices. To maintain transparency, satisfy Google Merchant Center standards, and prevent fraudulent returns or friendly fraud chargebacks, we strictly enforce this comprehensive Return and Refund Policy.

By placing an order on our store, you legally consent to all criteria, conditions, and procedures outlined below.

1. 30-Day Return & Cancellation Window

We offer a strict 30-day return window starting from the date the courier delivery scan marks the package as delivered to your address. This window applies to both manufacturer defects and buyer's remorse (such as "changing your mind" or "not liking the product").

To qualify for an eligible return, the merchandise must satisfy these mandatory requirements:

  • The item must be completely unboxed, unused, and in the exact condition that it was delivered to you.
  • The product must be contained within its original, sealed manufacturer packaging, including all inner packing components, tags, safety manuals, cables, and accessories.
  • Any item displaying signs of assembly, operational wear, scratches, or missing factory components will be disqualified from receiving a refund.

2. Returns Are Customer-Paid & Mandatory Flat Fee

While we provide promotional free shipping on initial outbound orders, all return shipping costs are the sole financial responsibility of the customer. Under no circumstances do we offer free return shipping labels.

  • Upfront Return Fee: All return submissions are subject to a non-refundable Return Processing Flat Fee of $9.99. This fee must be paid upfront through our secure portal to initiate the return claim and generate shipping documentation.
  • Return Labels: Once the flat fee payment is authorized, our management team will review your order details and issue an official US-based return shipping label via email within 24 hours.
  • Unauthorized Shipments: Do not mail any packages back to the factory address or manufacturing facility listed on your delivery box. Returns sent without utilizing our official system label, or returned to unauthorized warehouses, will be legally rejected and are ineligible for any refund.

3. Inspection Protocol Before Refund Issuance

  • No Return, No Refund: Under no circumstances will a refund, partial refund, or store credit be authorized without the physical return, courier delivery confirmation, and manual quality inspection of the item at our local US distribution facility.
  • Restocking Deductions: Approved returns stemming from buyer's remorse are subject to a 20% restocking fee, which will be deducted directly from your final refund amount. Original processing fees are non-refundable.

4. Defective or Damaged Shipments (Anti-Scam Video Check)

Every piece of premium fitness equipment is thoroughly evaluated for quality before transit. If your product is damaged or defective upon arrival, you must submit a report within 48 hours of carrier drop-off:

  • Mandatory Unboxing Video: You must provide a single, continuous, unedited unboxing video clearly displaying the shipping label on the sealed box, the opening of the box, and immediate documentation of the functional defect or hardware damage.
  • Lack of Evidence: If no unboxing video is transmitted to our support team within 48 hours of delivery, the product is legally deemed to have arrived in perfect structural and operational condition. Subsequent claims or chargebacks will be firmly contested as fraudulent.

5. Chargeback and Friendly Fraud Prevention

Initiating a credit card dispute or bank chargeback for an item that tracking telemetry confirms has been safely dropped off, or deliberately bypassing our automated return processing pipeline to force a refund, violates our user agreement. In the event of an unauthorized dispute, we transmit comprehensive delivery telemetry, carrier GPS coordinates, delivery photographs, and your signed checkout policy contract directly to your banking institution to overturn the claim completely.

Contact Us

For any assistance, please connect with our support team:

  • Brand / Trade Name: SmartVoro (DBA)
  • Legal Corporate Entity: RAY TRADING LLC
  • Business Mail: support@smartvoro.com
  • Corporate Helpline: +1 (406) 235-6563
  • Registered Address: 1001 S Main St, Ste 500, Kalispell, MT 59901, United States