Shipping Policy

At SmartVoro (smartvoro.com), a registered DBA of RAY TRADING LLC, we are committed to safely delivering premium fitness and recovery gear across the United States. Please read our logistical timelines and structural conditions carefully before completing your purchase.

1. Promotional Free Shipping

We are proud to offer Free Standard Shipping on all orders shipped directly to residential or commercial addresses within the contiguous United States. No minimum purchase amount is required to qualify for free shipping. Please note that while outward delivery is free, any subsequent return shipping costs are fully paid by the customer.

2. Processing and Delivery Timelines

• Order Processing Time: All orders undergo automated fraud screening, payment verification, and manual quality assurance inspections within 2 to 4 business days before dispatch from our logistics centers. Orders are not processed or transferred on weekends or major US holidays.
• Transit and Delivery Time: Once shipped, standard delivery to addresses within the United States takes 10 to 15 business days. You will receive an automated email containing a live tracking link (DHL, FedEx, UPS, or USPS) as soon as your package enters transit.

3. Customer Responsibility and Address Accuracy

• Address Corrections: The purchaser is strictly responsible for providing an accurate, fully complete shipping address at checkout. SmartVoro is not liable for delivery failures, lost packages, or items returned to sender due to incomplete, incorrect, or invalid addresses provided by the buyer. No refunds or replacements will be authorized for customer address entry mistakes.
• Stolen or Missing Packages: Once a shipping carrier marks an order status as "Delivered" with valid tracking telemetry, the merchandise is legally considered delivered. SmartVoro is not responsible for porch theft, stolen mail, or missing packages following confirmed delivery.

4. High-Value Secure Verification

To safeguard premium products (such as walking pads and recovery tools) from transit loss or theft, an operational signature may be required at the doorstep. If an item is returned to our logistics hub because the customer was unavailable to sign, failed to schedule redelivery, or neglected collection at a local carrier facility, the customer bears all return shipping expenses plus a 20% restocking fee.

Contact Us

• Brand / Trade Name: SmartVoro (DBA)
• Corporate Entity: RAY TRADING LLC
• Email: support@smartvoro.com
• Phone: +1 (406) 235-6563
• Registered Address: 1001 S Main St, Ste 500, Kalispell, MT 59901, United States